Plain English summary: We only collect information you give us directly — through our contact form, AI chatbot, or WhatsApp. We use it only to respond to your enquiries and improve our services. We never sell your data. Ever.
Who We Are
LumiCore is a Digital Consulting & Growth Solutions registered and operating in Nairobi, Kenya. We provide services including CRM consultation and optimization, web design and development, search engine optimization, branding and visual identity, digital marketing strategy, and copywriting and content strategy.
For the purposes of the Kenya Data Protection Act, 2019, LumiCore is the Data Controller of your personal information.
- Website: lumicore.co.ke
- Email: hello@lumicore.co.ke
- Location: Nairobi, Kenya
What Information We Collect
We collect the following categories of personal information:
Information you provide directly:
- Full name
- Business email address
- WhatsApp phone number
- Business or organization name
- Details of your enquiry or business challenge
- Messages sent through our AI chatbot
Information collected automatically:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our website
- Referring website or source
- Cookie data (see Section 8)
We do not collect sensitive personal data such as national ID numbers, financial information, health data, or biometric data.
How We Collect Your Information
We collect your personal information through the following channels:
- Contact Form: When you fill in the enquiry form on our website
- Google Form: When you complete our project intake or discovery call booking form (hosted by Google)
- AI Chatbot: When you interact with our LumiCore AI Assistant on our website, powered by Anthropic's Claude AI
- WhatsApp: When you initiate contact via our WhatsApp button
- Analytics: Automatically through Google Analytics when you browse our website
- Email: When you contact us directly at hello@lumicore.co.ke
How We Use Your Information
We use the information we collect for the following lawful purposes under the Kenya Data Protection Act, 2019:
- To respond to your enquiries — when you contact us, we use your details to get back to you
- To provide our services — to deliver the consulting, design, or strategy services you have engaged us for
- To schedule consultations — to book and manage discovery calls and project meetings
- To improve our website — using analytics data to understand how visitors use our site and improve user experience
- To send relevant updates — with your consent, to share information about our services, insights, or offers that may interest you
- To comply with legal obligations — to meet our obligations under Kenyan law
We will never use your personal information for automated decision-making that produces legal or significant effects without your explicit consent.
How Long We Keep Your Data
We retain personal information only for as long as necessary for the purposes it was collected:
- Enquiry and contact form data: 2 years from last contact
- Client project data: 5 years from project completion (for legal and financial record-keeping)
- AI chatbot conversations: 90 days, then permanently deleted
- Analytics data: 26 months (Google Analytics default retention)
- Email correspondence: 3 years from last contact
After these periods, your data is securely deleted or anonymized. You may request earlier deletion at any time (see Your Rights below).
Your Rights Under Kenyan Law
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:
- Right to be informed — to know how your data is collected and used (this policy)
- Right of access — to request a copy of the personal information we hold about you
- Right to rectification — to request correction of inaccurate or incomplete information
- Right to erasure — to request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — to request that we limit how we use your data
- Right to object — to object to processing of your data for direct marketing
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to withdraw consent — to withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@lumicore.co.ke. We will respond within 30 days as required by the Kenya Data Protection Act, 2019. Your request is free of charge.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC) at odpc.go.ke.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your experience and understand how our site is used.
Types of cookies we use:
- Essential cookies: Required for the website to function. Cannot be disabled.
- Analytics cookies: Used by Google Analytics to understand visitor behaviour (pages visited, time on site, traffic sources). These are anonymized.
- Preference cookies: Remember your settings and preferences.
When you first visit our website, you will be shown a cookie consent banner. You can accept all cookies, accept essential cookies only, or manage your preferences at any time.
You can also control cookies through your browser settings. Note that disabling cookies may affect some website functionality.
Third-Party Services
Our website integrates with third-party services. When you use these services, their own privacy policies apply:
- Google Analytics — policies.google.com/privacy
- Google Forms — policies.google.com/privacy
- Anthropic Claude AI — anthropic.com/privacy
- WhatsApp Business — whatsapp.com/legal/privacy-policy
We encourage you to review the privacy policies of these third-party services. LumiCore is not responsible for the privacy practices of external websites or services.
Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has submitted personal information through our website, please contact us immediately at hello@lumicore.co.ke and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Display a notice on our website for 30 days
- Where required by law, notify you directly by email
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@lumicore.co.ke
- Website: lumicore.co.ke
- Location: Nairobi, Kenya
- Response time: Within 30 days as required by the Kenya Data Protection Act, 2019
Have a privacy question?
We're happy to help. Reach out and we'll respond within 30 days.
hello@lumicore.co.ke →